FAQs
CINQ by Coinstar is a digital wallet that allows your cash and coins to move and transact more seamlessly. CINQ by Coinstar lets you buy cryptocurrency through Zero Hash with cash at Coinstar kiosks across the US. You can also use the CINQ by Coinstar mobile app to buy and sell crypto and transfer crypto into and out of your wallet.
To find a CINQ by Coinstar enabled kiosk, visit our kiosk finder here.
Download the CINQ by Coinstar mobile app here on the Apple App Store or the Google Play Store.
CINQ by Coinstar is available for buying and selling cryptocurrency through Zero Hash in several ways in several locations.
To see if CINQ by Coinstar is available in your state or to find the closest location to you, visit our kiosk finder here.
Did you know you can also use our mobile app to purchase and sell cryptocurrency? Our mobile app can be found in both the Apple App Store and the Google Play Store.
You must be 18 years of age or older and possess identity documentation, including a valid state-issued driver license, ID card, passport, residency permit card, or temporary visa.
Yes, fees are associated with making crypto transactions, and they differ based on your purchase method and transaction type.
Kiosk Purchases
Generally, cryptocurrency purchases at kiosks incur a 4% transaction fee and a 15.1% spread fee charged by Zero Hash. Note that fees may vary based on location and the amount of cash inserted.
In-App Transactions
When buying, selling, or sending cryptocurrency in the CINQ by Coinstar powered by Zero Hash app, the following fees will apply:
- Buy/Sell - 6% spread
- Send - 1% spread
Note that rates may vary by cryptocurrency asset or as required under applicable state laws.
Along with Bitcoin, altcoin cryptocurrencies such as Ethereum, Dogecoin, and Litecoin are supported by CINQ by Coinstar. CINQ by Coinstar powered by Zero Hash gives you more flexibility than ever! You can now choose from over 25 different crypto assets on the kiosk and over 30 in the CINQ by Coinstar mobile app. Visit this page for a full list of cryptocurrencies offered.
Note that available cryptocurrencies are subject to change without notice.
Your purchase limit depends on whether you’ve completed the verification process, which includes uploading your identification documentation and SSN. Identification we accept includes a valid state-issued driver license, ID card, passport, residency permit card, or temporary visa. With verification, the daily purchase limit is up to $3,000, subject to applicable state laws. Without verification, your lifetime purchase limit is $999, subject to applicable state laws. Transaction limits are subject to change at the discretion of Zero Hash and Coinstar.
To comply with the reporting requirements established by the Infrastructure Investment and Jobs Act of 2021 (Public Law 117-58), all users shall be required to provide an SSN from December 31st 2024.
To complete the CINQ by Coinstar powered by Zero Hash KYC verification process, customers must:
- Be at least 18 years old
- Reside in a state where Zero Hash is permitted to operate
- Provide a mobile phone number and validate it via SMS
- Provide a valid, non-expired form of identification (must have a photo)
- Accepted forms of identification include state-issued driver's licenses, ID cards, passports, residency permit cards, or temporary visas
- Provide a social security number (SSN)*
- Complete a selfie "liveness check" to ensure a match with the provided ID and its associated photo
- Respond fully and accurately to any additional questions posed during the KYC process
- Pass a screening against global government sanctions and other relevant lists
With verification, the daily purchase limit is up to $3,000, subject to applicable state laws. Transaction limits are subject to change at the discretion of Zero Hash and Coinstar.
* Beginning December 31st 2024, all previously verified users who are U.S. citizens (or any non-citizen who is eligible for and has obtained an SSN) will be required to provide that SSN to comply with the reporting requirements established by the Infrastructure Investment and Jobs Act of 2021 (Public Law 117-58).
We make it easy! There are two ways to get started buying cryptocurrency through Zero Hash at Coinstar kiosks.
- Download the CINQ by Coinstar app, verify your account, and visit a Coinstar kiosk with your cash. Or connect your bank account in the app and get started immediately.
- Visit a Coinstar kiosk, select cryptocurrency from the options, and choose CINQ by Coinstar to get started with your crypto purchase through Zero Hash. Enter your mobile number at the kiosk, then download the CINQ by Coinstar app and complete your account setup.
Download the CINQ by Coinstar mobile app here on the Apple App Store or the Google Play Store.
Yes, you will need a CINQ by Coinstar powered by Zero Hash account. You can purchase crypto at a kiosk before making your account, but you will need an account to access the crypto funds in your wallet.
You can access your purchase by opening the CINQ by Coinstar app and creating your wallet with the same mobile number you entered during the kiosk transaction. Your cryptocurrency purchase through Zero Hash should be available in your CINQ by Coinstar wallet after the transaction is complete at the kiosk, subject to any limitations under applicable law and both Coinstar and Zero Hash Terms of Service.
If the phone number entered at the Coinstar kiosk is the same as the phone number associated with your approved CINQ by Coinstar wallet, your cryptocurrency purchase through Zero Hash should be available in wallet after the transaction is completed at the kiosk, subject to any limitations under applicable law and both Coinstar and Zero Hash Terms of Service.
As long as the phone number entered at the kiosk is the same phone number connected to your CINQ by Coinstar wallet, the transaction will typically load into your wallet automatically, subject to any limitations under applicable law and both the Coinstar and Zero Hash Terms of Service.
If your purchase does not appear or you have issues with purchasing at the Coinstar kiosk, please contact CINQ by Coinstar Customer Service at 800-928-2274.
Your crypto wallet address is a unique code that can be used to transfer cryptocurrency to or receive cryptocurrency from an external wallet to your CINQ by Coinstar wallet powered by Zero Hash.
You have a distinct wallet address for each crypto asset. For example, Bitcoin funds are sent to one wallet address, while Ethereum funds are sent to another. Be sure to share the correct address when receiving funds to your CINQ by Coinstar wallet, as sending to the wrong address may result in permanent loss of funds.
To locate your wallet address for a specific crypto asset, follow these steps:
- Log in to your CINQ by Coinstar account.
- Select the green “Receive” button on the home screen below your wallet balance.
- Select the cryptocurrency asset for the wallet address you want to locate.
From here, you can view your wallet address for the selected crypto asset and share it using either the “Copy” button or the unique QR code.
